Shipping Policy

NordGlow ("we" and "us") is the operator of
(https://nordglow-home.com) ("Website"). By placing an order through this website you will be agreeing to the terms below. These are provided to ensure
both parties are aware of and agree upon this arrangement to mutually protect
and set expectations on our service.

1. Delivery Area
We support shipping to Germany, Sweden, Norway, Denmark, Finland, Netherlands, Belgium, United Kingdom, France, Austria, Poland, Spain,USA,Canada,Australia. If you need to ship to other countries, please contact the customer to confirm whether shipping is possible.

2. Delivery Terms

2.1 Dispatch Time

Orders are usually dispatched within 1-2 business days of payment of order. Generally, the package will take about 6-10 business days to the buyer after the order was sent out.
In the event of natural disasters, abnormal weather and emergencies, the delivery time may be extended, the actual delivery time depends on the local courier company. We will keep tracking and updating the package.
2.2 Sending Address

The package is sent from the our warehouse in Hong Kong by default.

2.3 Express Companies

Usually we choose YunExpress and Yanwen and local express companies as the default express companies to ship.

2.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at

any time before the order has been dispatched.

2.5 P.O. Box Shipping

Waggy Tails will ship to P.O. box addresses using postal services only. We

are unable to offer couriers services to these locations.

2.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer

this service using courier services.

2.7 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and

dispatch the rest of the order.

2.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we

can conduct an investigation.

3. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

4. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.

5. Duties & Taxes
5.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed in the checkout
5.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without
any additional fees to be paid by customer upon arrival in destination country

6. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.

7. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.

8.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

8.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@nordglow-home.com

NordGlow Asked QuestionsHave a Question? We’ve Got the Answer!

Why Choose NordGlow？

NordGlow has been an online sales supplier for over ten years and has been loved by over 200,000 consumers. All products have been strictly tested and certified, and we provide professional after-sales service and return guarantee, so you can shop without worries.

Can I get a full refund if I'm not satisfied?

Yes, we offer a 30-day money-back guarantee from the day you receive your order. If there are any issues, we will refund your money.

Are there any other fees to pay here?

No, you don't need to pay any additional fees. Our prices already include shipping, taxes and all other fees.

How long will it take to receive the package?

We typically process and ship orders within 1-2 business days. The Shipping takes 5-7 business days.
However, due to weather, natural disasters, changes in national policies and uncontrollable social events, transportation events may be postponed.

What payment methods do you accept?

We do accept the payment methods, major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, Klarna, and more.
If you need further assistance or have questions about specific methods, feel free to ask!